Sunday, October 15, 2006

Online Resources:

1. Han, Tzeu-Chen / Chous, Tsung-Yu / Liang, Gin-ShuhA Demand Anaylysis of Cargo Terminal in Taiwan's International Airport National
2003. Taiwan Ocean Universityhttp://www.easts.info/2003journal/papers/0526.pdf
The purpose of this study is to find out the potential target market of airport cargo terminal requirements. Since the airport capital under government budget source is not in abundant condition for now, the paper examines the difference requirements among cargo terminal users in order to enhance the overall revenue.

2. Anders Gustafsson, Fredrik Ekdahl, Bo EdvardssonCustomer focused service development in practice- A case study at Scandinavian Airlines System (SAS)International Journal of Service Industry ManagementOct 1999. Volume: 10 Issue: 4 Page: 344 - 358http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&hdAction=lnkhtml&contentId=851671 From the airline company’s perspective, the airline industry is facing a dramatic change due to altered customer demands and expectations but also to deregulation of the airline business. The paper then illustrates how Scandinavian Airlines System (SAS) carried out thorough the concerns of the customers throughout the travel experience, and it has also developed new services and redesigned old services.

3. Jinn-Tsai Wong / Wen-Chien YehImpact of Flight Accident on Passenger Traffic Volume of The Airlines in TaiwanNational Chiao Tung Universityhttp://www.easts.info/2003journal/papers/0471.pdf
This research focuses on the shift of passenger traffic following a flight accident exploring the market incentives against the flight accidents. The result reveals that the impact duration could cause not only affect passengers’ willingness on airline companies, but also decreasing the whole aviation market.

4. A Chun-hao Huang Research of the Relationship among Service Quality, Customer Satisfaction and Behavior Intention of the Taiwanese Airlines Online-Ticketing System..http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0627105-173937
Since the trend of using electronic booking systems in airline companies is increasing in recent years, the author has made a survey aim to ask customers about their satisfaction towards the booking system in three ways: the service quality of the online ticketing system, customer satisfaction, and behavior intention. The author further discussed the relationships between customer attribute and customer spending-behavior according to the results.

5. Yan S. / Lin C. G
Airline scheduling for the temporary closure of airportsNational Central University
http://cat.inist.fr/?aModele=afficheN&cpsidt=2641589
This research has claimed that the poor scheduling of flights or a fleet resulting from temporary closure of airports may cause a substantial loss of profit and decreased levels of service for airline carriers. Therefore the research develops a framework in order to help carriers handle schedule from the temporary closure of airports. Also, there will be a case study of a major Taiwanese airline company discussing the international operational performance to test how well the model may be applied in actual usage. The results show that the framework could be useful in actual operations.

Books and Journals Resources:

1. David Blatner (2004). The Flying Book: Every thing you’ve wondered about flying in airplane.Walker & Company.
This book includes the basic concepts related to aviation. The author himself is a pilot, so he’s offered many compendium facts of aircrafts. The author provides information in airline companies from how a jet engine functions to the workings of air-traffic control. He also covers the human side of travel to discuss all the factors that affect customers to choose an airline company.

2. Yun Chi, Ju (2000). The Aviation of Business. Taiwan. Yan-Chih Book Co.
The book brings a big picture of the basic knowledge of airline companies. It is divided into four major aspects: The mission of the airline companies, including how the industry runs business, introducing, to illustrating the aviation market in both the domestic and international airline companies. Most important, he makes plan for the distant view.

3. Chiao Shun, Su (2005). The New Era for High-Speed Railways. Taiwan. Ren Ren Publishing.
As the record of 300 km/ hour, the high-speed railway has been the most dominating transportation on land. Now Taiwan is entering this revolutionary era in the end of the year. This is the first book in Taiwan completely tells the story of how was the high-speed railway built. The contents include the definition of high-speed railway, the technical problems and the year chart of high-speed railway developments.

4. George W. L. Hui, Lawrence C. Leung, Waiman Cheung, Yer Van Hui, Anming Zhang (2004) Air Cargo in Mainland China and Hong Kong : Ashgate Studies in Aviation Economics and Management. Ashgate Publishing.
This is a book about the air cargo in mainland and Hong Kong. The book discusses about how well and efficiently is this done. Besides, it also talks about the factors that lead to the decision of whether goods are transported by air rather than alternatives.

5.
Thomas Lynch (1998). High Speed Rail in the US: Super Trains for the Millennium. CRC
Begin with the bullet train in 1964 in Japan; the new era for high-speed railways begins. This book is an original approach for dealing with High Speed Rail (HSR) transportation development in the United States. It gives a blueprint for development by providing an in-depth evaluation of the different systems in the world. It also claims that the current state of thinking on these systems in the US and their prospects to further efficient and environmentally benign economic growth.

1 Comments:

At 8:53 AM, Blogger Research Writing said...

Great job on your annotated bibliography. Keep it up!

a.y.

 

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